Contact Us
We're a small team and we genuinely care about every customer. Whether you have a question before buying, need help with an order, or just want to know more about our watches — we're here and we'll get back to you as quickly as we can.
For anything related to an existing order — tracking, returns, warranty claims, or delivery issues — we strongly recommend reaching out by email. Our dedicated support team handles all order-related matters there, and it's the fastest way to get a clear, documented response.
Get in Touch
Recommended for orders
Email Support
Best for order tracking, returns, warranty claims, and any question that needs a detailed response. Our support team is based here and will get back to you within 1–2 business days.
Instagram
Follow us for new releases, behind-the-scenes content, and inspiration. We're happy to chat here too — but for anything related to an order, we'll point you to our email for faster and more effective support.
What to Include in Your Email
To help us resolve your query as quickly as possible, please include the following when reaching out about an order:
- Your order number or the email address used at checkout
- A clear description of your question or issue
- Photos or videos if your query relates to a defect or damage
The more detail you include, the faster we can help.
Response Times
We aim to respond to all email inquiries within 1 to 2 business days. During busy periods, it may occasionally take a little longer — but we'll always get back to you.
Instagram DMs are monitored regularly, but response times may vary. For time-sensitive matters, email is always the better option.